ABOUT US
We are moving forward
in a leadership role!
Copyright © 2008 - 2011 David Copeland Sand & Gravel, Inc.
Copeland Sand & Gravel Personifies
the Word ‘Progressive’
Progressive is the word for David Copeland Sand & Gravel Inc. and the word can be applied in more than the traditional ways. David Copeland, owner and operator, was raised in the construction industry working with his father, Grady Copeland. In 1988, David saw an opportune time to enter into the trucking business and took the initiative.
At its origin, the company consisted of David and one tandum truck. However, the company has grown and evolved very rapidly over the past few years. Today, the company is composed of eight trucking units along with nine employees. Also, various trailers, tractors and other pieces of equipment have been added. The company has not only experienced growth in personnel and assets, but it’s revenues has increased an incredible 747 percent. Copeland attributes its increase to focused costing, and high-quality, superior-service with unsurpassable customer service.
Copeland Sand & Gravel, Inc. was founded on principles of fairness and honesty. Consistency of purpose and a resolution to stick to these principles has elevated Copeland to a highly respected position. Also, integrity plays a major role in the company’s overall business and in relation to its reliability. Copeland has established an industry reputation for reliability and honesty by ensuring that every one of its actions and all of its communications are founded on integrity--no exceptions and no short cuts.
On our path to growth, our company has embraced technology. We are committed to improve communication and the flow of information between us and our customers. Being able to communicate with our drivers within seconds is absolutely essential. We have got to be able to talk to our drivers instantly if a problem or situation arises that need an immediate response. Therefore, we have installed mobile communications in each truck. This allows us to pro-actively resolve problems to prevent any type of service failure. We consider this superior customer service to be able to act so quickly without any inconvenience to the customers.
We have also automated to be more efficient in our business. Automation has allowed us to be much more efficient in processing work, processing orders, in invoicing, and in handling all documentation. This allows us to be more competitive and more cost effective. These advantages have helped to position us so that we are growing on an annual basis, and we are very confident that the growth will continue.
Copeland Sand & Gravel, Inc. believes that the key to our business is our customers. Our commitment to them is to provide the highest level of service available. We will continue to concentrate on satisfying the customer by exploring various possibilities to enhance our services and maintain a commited relationship. We pay attention to the “little things,” little things that can be essential to the success of a business such as courtesy and personal attention.
It may not always be an accurate assessment, but what the public thinks of your business does have an effect. We continuously work hard to improve our company image. Much of this involves the people who come in contact with the public every day, the drivers. We have committed individuals for our team, individuals with a strong desire to satisfy the customer and have an ability to listen to what the customer needs.
Emphasis is placed on taking care of problems before they develop. We are a big believer in preventative maintenance. We think that being pro-active is the best way to be if at all possible. It’s cheaper to buy oil than it is to buy engines. Our drivers are required to maintain a regular and routine maintenance schedule.
Safety is a major concern for our company, and we take it very seriously. Not only are we required by law to comply with the DOT (Department of Transportation) regulations and safety guidelines, we adopt them. We are making tremendous investments in maintaining and keeping our trucks and equipment in proper working order. In addition, each day every driver is responsible to take his truck through a pre- and post-safety inspection.
As the challenges grow, we’re constantly striving to provide an ever more vital service. We have set a goal to increase our capacity through the addition of more trucks and equipment to expand our services as well as to support marketing. Being without a sales force, our service to the customers we have has been one of our most valuable sales tool, and we will not jeopardize that service as we look to take on new business. Our number-one priority will continue to be SERVICE. As for the future, we see opportunity—and we want to lead the way. We not only want to set an example, we want to be the example. We are moving forward in a leadership role
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DAVID COPELAND
SAND & GRAVEL, INC.
